SHIPPING & POLICIES

aShipping
Custom Pieces | Baby Names & Other Custom Wood Pieces
Each piece is custom illustrated and made to order. Turnaround time for custom baby names is 3-4 weeks in production, and will ship within 4 weeks from the order date. From there, we ship the signs via FedEx Ground, which can range from 2-6 business days. We will let you know when your piece has shipped!

Shop Products | Wood Signs
Non-custom wood pieces (like a ‘Welcome Yall’ sign, for example) is locally cut and painted to order. We do not keep these in stock.¬†Turnaround time is 2-3 weeks in production, and will ship within 3 weeks from the order date. From there, we ship the signs via FedEx Ground, which can range from 2-6 business days. We will let you know when your piece has shipped!

Shop Products | Prints & Mugs
Mugs and prints will ship within 4 business days via USPS. USPS shipping can take 1-7 business days, depending on your location. We will notify you when your shop product has been shipped!

Digital Downloads
Digital Downloads will not receive any products in the mail. It is simply a digital download of a design, to print yourself. Digital Downloads are intended for personal use only. They are not to be resold or distributed without written consent from Lauren Heim.

Damaged Products
We put extra care and detail into each and every product and piece we ship. We have learned over the years how to properly pack even the large, laser cut baby names. As well as properly package smaller items, like a print, without damage. That being said, accidents can still happen in the mail that are out of our control. Should you have an issue with a product or piece that you ordered, please contact us immediately with a photo of any damage. Thank you!